Working around the region for the past 20 years has taught me to always be sure to know what to do, and how to do it. All my aspirations were to always learn more by using the what and the how. Two things that are highly expected by trainers/consultants....

Many customer-facing employees, managers, and probably some back-office employees, like workshop managers, share their mobile numbers with customers (personal or work numbers).Many companies make sure it is mentioned on the business card so that customers can reach them at any time to get support. Sometimes customers even ask for a personal number if only the work number was mentioned, and we so proudly write it on the business card...

When it comes to customers/clients buying our products or services, they have ONE basic need, the need to be acknowledged – yes, I say “need” because what they “want” can be very different. So when they call you at their convenience disregarding yours, all they need is to be acknowledged in any way possible....

Tiqani is pleased to showcase its official representation of CDX Learning. From a broad spectrum of fields, more specifically vocational and trade, CDX Learning is an interactive online learning and testing platform that was designed to meet the needs of the learners, instructors and professionals alike....

Like everyone else, Sales and Service employees are asked: "What do you do?" The typical response is: "I am a Sales consultant / service / parts advisor at company XYZ; I sell cars / I sell parts and repairs."

Having had my fair share of face-to-face sessions for more than 21 years, I reached a stage where I just needed to read whatever material I was given and, within 2 hours, I would be ready to deliver with activities, games, competitions, discussions, pop quizzes, you name it...

It is no secret that selling has been changing for a few years. The recent COVID-19 pandemic has accelerated the change tremendously...

A while back I did a small research related to trust and job title...

We are very excited to announce that Tiqani Inc. and NPTC Group of Colleges have signed a Memorandum of...

This year has been a challenge for most of us especially working from home. I am sure many of you felt the level of productivity...