Unlock the secrets of successful selling by delving into the fascinating realm of neuroscience. This comprehensive training course explores the neurological foundations that govern human decision-making and behavior, providing invaluable insights for anyone in the sales profession. We will also discover the scientific approach of Dr. Cialdini’s 7 principles of persuasion can assist in convincing others. And, how to use and avoid being influenced by cognitive biases in sales. Equip yourself with the neuroscience-backed tools and strategies that will elevate your sales game, foster authentic connections with clients, and ensure lasting success in the ever-evolving landscape of selling.

This course is a qualification program for supervisors and managers to become foremen responsible for the mechanics and work performed in the workshop. The training covers four
modules and includes intermediate practice phases. This course will allow the participants to not only make sure the workshops are always complying with legislation but also helping the company to achieve its overall aims and objectives

This course is a dedicated program for workshop controllers to become responsible for the mechanics, the work performed in the workshop and the means of costing it to the paying party. The training covers several modules and includes sharing of best practices for this job role. This course will allow the participants to not only make sure the workshops are always running as required but also helping the company to achieve its overall aims and objectives.

This workshop will provide you the knowledge and skills to be able to manage the team and resources to achieve higher levels of customer retention and profitability via existing customers and by winning
new customers.

This workshop will provide you the knowledge and skills to ensure you can progress warranty repairs and claims to a successful completion in accordance with the warranty manual and in doing so support the customer service vision

Most people who call themselves trainers today probably did not start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. As such, people who work as trainers are often put into difficult situations without much understanding of what training is or how to do it well. This accreditation program will engage, empower, and encourage your trainers to excel and develop into world class trainers/facilitators.

This program is a detailed comprehensive course from advanced diagnostics to repair troubleshooting technique. You will be able to learn how to use up-to-date electronic diagnostic equipment, measurement devices and standard hand tools to precisely diagnose, service and repair light vehicles and medium and heavy-duty ones. The modules are designed to provide you with the knowledge and hands-on experience you need to succeed as valuable automotive technician in today’s world. Each module covers specific aspects of the automotive industry to provide you with a foundation you can build upon as you pursue your career.

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

This course is designed for everyone who is involved with technical aspects of motor vehicles but who have not had previous exposure to the technical intricacies of motor vehicles. When equipped with the knowledge and skill contained in this course, the “gap” between the customer and the technician can be considerably decreased. Resulting in an overall improvement in service and satisfaction for both the customer as well as the dealership. The participants will have a good fundamental understanding of the major vehicle systems and components.

Your success as a manager can often depend on how well your team operates. How are their problem solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work.

Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever changing marketplaces.

This workshop will help you learn about the importance of thinking strategically and developing an entrepreneurial mindset of the growth of your sales department.

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

By mastering the knowledge and skills in this program you will make a bigger contribution to the total dealership business, give better customer satisfaction and improve customer retention. This workshop will allow you also to increase service and parts sales throughput and profitability, and create a more stable workplace for your team.

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’ operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This workshop will give you the foundation to start building your safety culture.

This workshop will help sales consultants ensure that prospect needs drive the sales experience, not the sales consultants’ needs. You will be better equipped to understand customer concerns and be able to build a relationship based on trust. By mastering the knowledge and skills provided in this training, you will be able to convert prospects into customers and retain them into the future.

This workshop will allow you to discover how to become an established mentor and motivator, and how to lead from the front. Here you’ll benefit from the rewards that come with managing, empowering and appropriately allocating your team.

In today’s world, change is inevitable and often difficult to deal with. During this course, you will learn how to implement, manage, and cope with change.

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

It’s no secret that sales in the automotive industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The backslapping, high pressure, joke-telling salesperson has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence. This workshop will help you learn how to be one of those smart sales professionals!

It is a fact that customers will return to the dealership that has “looked after” them in after sales and with whom they have a relationship. By the end of the session, you should be able to learn to build a lifetime customer relationship by applying customer experience principles and managing conflict through excellent communication and problem solving.

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. In this workshop, you will become skilled at prospecting and learn the 80/20 rule. After this course, you will know who to target and how to target them and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.

A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this workshop is flexible enough for any organization. You can apply it to a single project, a department, or use it as a basis for an enterprise-wide risk management program.

This course is an exploration about the type of impact we want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This workshop will give you some of those skills.

This course will give you tools and methods to rise your level of skills and qualifications, and to develop and/or support the expansion of Parts wholesale business which is a dynamic and innovative sector.

As parts sales professional, you probably know your product inside and out. But success in sales requires more than just technical know-how. Soft skills those tough-to-define relational skills that help you earn your customer’s trust are equally essential to your bottom line.

Through this training, dealer parts managers are expected to gain the mindset to manage the parts operation, to be motivated to improve the parts operation and the resulting performance and
to become able to determine necessary actions to improve the daily operations at their department

If you are like most professionals, you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your batting average at closing the sale.

The preowned cars business is an integral part of automobile business because it improves major KPI’s: profitability, customer base, residual value. improving this business can boost revenues, not only through raw sales alone, but by attracting new customers and supporting after sales activities. this course will help establish efficient processes, implement professional lead management and improve your business sales figures and revenues in the long term.

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Knowledge is Power ! Employees’ efforts can only stretch as far as their insight and know-how can take them, and product knowledge provides the basis for both.This training is a learning program that includes all the information about your goods or services that learners need to know in order to perform their work effectively. This workshop will help you bring your business to a new level, make your employees more confident and effective in their tasks, and your customers happier and more satisfied.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by side problem solving.

It’s no secret! Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy workshop to help supervisors and managers create a more dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and supervisors understand what employees want and provide them with a starting point for creating champions.

Marketing is about getting your business known and building your position within the marketplace. This workshop will help business owners and managers develop their marketing message, create a marketing plan, and apply the right strategies, regardless of the business size and its marketing budget.

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This workshop will give you the tools to manage difficult conversations and
get the best results possible out of them.

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This program will be concerned with small business meetings; with groups that have a job requiring the energy, commitment, and talents of those who participate

The purpose of this workshop is to introduce how effective management of people can help you in your role as a leader in your dealership to maximize the potential and capacity of your staff members in times of organizational change. Although strategic planning and business objectives are essential to a business, it is people that are critical for company success. The workshop focuses on the management of people through understanding the key factors that impact on their productivity and engagement

Supervisors represent an important force in any business, they have the power to turn on or turn off the productivity of the people who work for them. They are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. They usually have more experience and more skill than the employees they supervise, because management tends to look for super people to fill those roles. This course will get you ready to use the tools needed to fully practice your new role.

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

Most companies carry too much inventory. “You can’t sell from an empty wagon,” is usually the reasoning. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has celebrated a few birthdays in the warehouse? Has anyone stopped to calculate the true cost of worrying about “running out?” The costs of maintaining excessive inventory usually far outweighs the true cost of not being able to quickly deliver a particular item to a customer once in a very long while. A balance must be struck between inventory levels and turnover. Good inventory
managers know what stock moves and at what rate. They carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with. We will explore problems, solutions, and strategies to help overcome issues of the generation gap in your workplace.

This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help participants learn why the way we deliver feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Emotional Intelligence, EQ in short, is a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ –their emotional intelligence.

Most warehouses are on an ongoing mission to maximize the productivity process by optimizing workflows, automating processes and reducing waste (both time and resources). Warehouses are complex operations with many moving parts and functions happening simultaneously, so while there are plenty of areas to improve productivity, this course will help you determine where your efforts will pay off

Delegation is one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step by step to see where the pitfalls lie and what we can do about getting around them.

A positive customer experience(CX) is critical for business growth in a competitive industry. A happy customer is more likely to return, as well as promote you through word of-mouth marketing –both are keyways for increasing your revenue. CX design offers a way for businesses to pull ahead of their competition through better understanding of their customers. This course offers an introduction to CX design, including the most popular tools within the industry, how to deploy them, and how to understand customer journey maps.

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s business world. This workshop will give you some practical tools and hands-on experience with critical thinking and problem
solving.

While many automotive dealerships promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the dealership lives them, bring customers back to experience service that outdoes the competition.

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your Automotive organization is ready to manage any kind of crisis.

Change is a time consuming distraction never ending factor in the Automotive Industry. It takes us away from our regular work, it slows productivity, and it often creates conflict. The reality is that you may never be happy with the change you are experiencing, and that’s okay. At some point, though, you will have to learn to live with your new reality. The more quickly you can do that, the sooner you can get back to being productive and feeling like yourself again. People react, respond, and adjust to change in a sequence of six predictable stages which identify the thoughts, feelings, and behaviors associated with each stage of change. There is no better map to assist individuals in navigating through the changes in their work and life.

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our business and personal growth and development. The automotive industry is full of such cases, think of when you were trying to deal with an angry customer or, trying to decide between two resolutions. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

This workshop is designed to help you improve your interactions with other people in your auto dealership or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal
appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

Coach, Role Model, Counselor, Supporter,Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This
workshop will help you become a better coach in all senses of the word.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay and grow. This course will help call center agents learn to make the most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical workshop.

In today’s world, the automotive business demands more than keeping your nose to the grindstone and your ear to the ground. You need to be business savvy and have the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop
can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

What exactly makes a decisionethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision in your dealership. We’ll next look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

For managers in today’s Auto business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This workshop will help you prepare budgets and make decisions with confidence. Participants should complete the Accounting Skills for New Supervisors course before this workshop or have equivalent knowledge.

Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product and offer a promise that you can live up to. This course will get you started on the road to creating a perfect brand.

Strong and effective brands give you a competitive advantage in the marketplace and help you weather the storms of market competition. Whether you have an existing brand or you’re starting a new one from scratch, this course provides the tools and frameworks you need to build brand equity.

One thing that sets achievers apart from non- achievers is their ability to set goals and follow the through. Most goals remain mere wishes or dreams and are never achieved, which leads to dissolution and stress. To achieve success in the automotive industry, one has to set strategic targets and take action! Your life will be transformed if only you have the patience, focus, commitment and determination to follow your goals through.

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your workflow, learn how to use your planner effectively, and delegate some of your work to other people. It will also help you organize and prioritize for greater workplace efficiency. It is full of ideas for organizing your work area and your paperwork and working on the “right” things. Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things and feel more in control of your life.

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly in your auto dealership. Even better, financial terms are not as scary as they seem!

In today’s fast-movingworld, many managers and supervisors are expected to deal with some human resource issues. hey may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

This course will help you understand marketing, we’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they are engaged as a result of your efforts. This workshop includes sessions on search engine optimization, e-mail campaigns, pay per click advertising, and more.

In this course, you will learn about the upcoming trends in the auto retails sector, the impact of digitization on customer behavior and the rising customer expectations.