The Customer Journey In the New Era
It is no secret that selling has been changing for a few years. The recent COVID-19 pandemic has accelerated the change tremendously. The ever-growing expectations of the customers, as well as the health and safety measures enforced by many governments, have had a big impact on businesses. To survive means to adapt. To adapt means, new sets of skills and tools must be developed, practiced, and mastered. This four-episode virtual classroom training will empower you to adapt and succeed in the “New Virtual Sales Era” as quickly as possible.
Duration
What will be discussed
-Satisfaction vs Profitability.
-The Digital Guest Experience Process.
-The What, the Why, and the How: from Prospecting to Managing the Relationship.
What will you learn
-Prospecting Myths.
-Active Listening.
-Email Advices
-Communication intelligence.
-Building Rapport.
-Needs and Wants.
-Powerful Questions.
-PRECISE Buying Motives.
-Price and Value.
-Feature, Function, Benefit.
-Demonstrating Tips.
-ACRC Objection handling.
-Winning in Concessions.
-Closing Techniques.
-Handover Tactics.
-Relationship Map.
What is included
-Participant guide.
-Reference guide.
-Pre session work.
-Open discussions.
-Team activities.
-Show what you know.
-Role play.
-Games.
-Real-life action plans. (post-session work)
-Debriefing and Feedback.
Registration
If you would like to register, send us an email or fill this form to reserve your spot on our upcoming virtual training sessions.
Feel free to mention your available dates and time to attend the sessions.
Pricing
Webinar
For more information about our Virtual Selling Series, watch this webinar hosted by Tiqani Inc. about virtual selling.
Contact Us
Also, feel free to contact us by filling this form or by sending an email to contactus@tiqani.com
